Frequently asked questions
Cannot find what you are after? Message us on WhatsApp and we will answer directly.
Every bag is tagged, tracked and insured from the moment we collect it to the moment it is back in your hands.
Yes. Every bag is fully insured for the entire time it is in our care, from the moment we collect it to the moment it is handed back to you.
We recommend booking at least 2 to 3 hours ahead where possible, but we regularly accommodate same-day and short-notice requests depending on availability. Message us on WhatsApp and we will confirm the soonest slot.
We cover Durban CBD, Umhlanga, Ballito, uShaka and the Golden Mile, King Shaka International Airport, and the Durban cruise and passenger terminal. Just outside these areas? Ask us on WhatsApp, we may still be able to help.
Payment is arranged directly with our team once your booking is confirmed on WhatsApp, via EFT or a card payment link, whichever is easiest for you.
Just let us know as early as possible via WhatsApp. We will do our best to adjust your pickup or delivery time to match your new schedule at no extra hassle.
Yes. Our secure storage is priced per bag, per day, with no minimum stay. It is ideal for multi-city trips, cruise stopovers, or simply freeing up your day between check-out and your flight.
No problem. Our quote calculator handles any number of bags, and for larger groups, conferences or delegations we are happy to put together a custom quote.
Every pickup and delivery includes a WhatsApp update, and our driver completes a direct hand-off with an ID check at both ends, so you always know exactly where your luggage is.
Still have a question?
Get in touch and we will answer it. Or book now and we will confirm the details with you.